Gathering Information 2

during yesterday lecture and today seminar about gathering information 2 these is what can i wrote:

type of question involve

1. open question (eg:what make you come to me today...can you tell me what do you feel...)
2. statement
3. clarifying question (get detail eg: you said you feel pain in your chest.can your describe more about it?)
4. problem question (get detail: kind similar too clarifying but it start from problem)
5. close question (usually have one answer eg : yes/no)

we was practising to use open question,close question,and summerising.

1. open question

• the benefit of this type of question it helps a lot for the interviewer get an overview what going on.
• usually interviewer tend to listen carefully and ask open question and statement to initiate interviewee to talk
• interviewee tend to talk more , and the content of the conversation mostly was dominated by the interviewee (she can talk what she want)
• the conversation runs smoothly
• but the interviewer cannot know the detail from the conversation.

2. close question

• interviewer tend to talk more (more question needed to get the information)and will be running out question easily
• interviewee tent to easily answer the question without thinking deeply because the question will be usually one answer (eg: yes/no)
• the conversation not running smoothly

3. summarising

• a powerfull method to show to the interviewee that the interviewer is listening
• help the interviewer get the information correctly and precisely
• interviewee tend to hear back and add the additional point or the missing point.
• tips if the interviewer is running out of the question

the was a video session about patient and doctor. we being discuss together how to responce to the patient.

conversation:

what do you feel? (no matter what do not always express your feeling to patient unless it suitable time)

what the patient feel?

platitudinous response? (dismiss the patient feeling) eg : it ok everthing will be alright.

emphatic response?

eg:

I adknowledge that you are....

I can see you have a very difficult time. what can i do for you?

dont ever say I understand that..........

because we just imaging the feeling ..

look like i must practise more to create open question, platitudinous respons,emphathic respons..

if you all have any example of the question,how to respon or to comment ,i glad to know that .

that all..need to go to my english class :writing this evening .

smile always and stay focus

jazakallahu khairan,